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Discussion topic: Replacement Sky q box

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This message was authored by Willow This message was authored by: Willow

Replacement Sky q box

Sky are replacing my main Sky q box DPD are delivering it and it says to have my old box ready for pick up ( exchange) do I need to wrap this up or do they just take the box

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Replacement Sky q box

Posted by a Superuser, not a Sky employee. Find out more

@Willow 

The DPD driver will place the faulty box and lead in the packaging the new one arrives in. Don't forget to remove the viewing card from the faulty device. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Chodley This message was authored by: Chodley

Re: Replacement Sky q box

Posted by a Superuser, not a Sky employee. Find out more

And make sure you swap the power supply too in case it's the other type (internal vs extrrnal)

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