Replacement SKY Q box

[Squad23]

The online SKY Q box replacement service is not working. I have a faulty hard drive on my box. How can I get it replaced without being on hold for an hour?

[Mathew90]

I have the same issue. It's very annoying!

I will be calling them today.

[Quoman7]

Hi @Squad23 and @Mathew90 If you suspect that your SKYQ main boxes have a hard drive problems, you will need to call SKY and talk to an advisor about replacements.

[Daniel0210]

@Squad23 @Mathew90 

If Sky arrange a doorstep swap don't forget to remove your viewing card before the faulty box disappears. 

[Mathew90]

Good point! Thanks for the reminder.

Seems odd that both of us have had the issue at the same time. Wonder if they have pushed out an update?

[TimmyBGood]

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@Mathew90 wrote:

Seems odd that both of us have had the issue at the same time.

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There are many millions of main Q boxes in daily use: even a very small (and entirely normal) hard drive failure rate will see boxes in different households having problems simultaneously without any connecting factor.

[Jeffjethww]

How can i order relacement sky q box

[PandJ2020]

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@Jeffjethww wrote:

How can i order relacement sky q box

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By calling Sky.

Remember to remove your viewing card...