I gt the dreaded 'No Satelite Signal' message on both my main Sky Q Box and Sky Mini Box on Monday Morning (20th); All cables are fine and there is nothing blocking the aerial. Have been through the steps on the Sky settings and rebooted, but nothing has changed.
I booked an engineer visit but the soonest available was on the 18th of February (4 weeks time!).
My Mini box was still connected to the main box until last night, when I reset the settings on the main box using the 'secret menu' (Settings >001Select).
Now the main box is connected to the internet, but there is still no satelite signal, and both the 'Sky Go' and 'Sky Mini box' options are crossed off - It says 'You don't have the required subscription to use a Sky Q Mini Box'. When I click to 'reactivate' nothin happens.
Currently, I can acess Apps on the main box, but not on the Mini Box. I've tried speaking to Sky via their live chat but I'm unable to get past security (They tell me the details, which have been the same for 8 years are incorrect).
I'm going to call the number ending in 4737 later on today, but was interested to see if anyone else had come across a similar issue?
