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Discussion topic: Repeated signal drop between sky router and sky Q box

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This message was authored by: MikeLowes

Repeated signal drop between sky router and sky Q box

We have a Sky Q box, a sky Q mini ans a booster. We have recently changed to sky fibre broadband. We are having issues where the WiFi signal from our sky router to our sky Q box keeps dropping which results in me having to reset the connection. This is happening on a regular basis. The Internet signal itself seems fine, as it's ok on our mobile phones etc. The issue seems to be between the sky router and the sky Q box. Its getting frustrating having to repeatedly reset it, which is then resulting in the mini box also having to be reset. Any help is appreciated.
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This message was authored by: Addie15

Re: Repeated signal drop between sky router and sky Q box

Hi there, @MikeLowes.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

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