Remove multiscreen option

[Sally177]

Looking at my bill, I currently pay £15 a month for a multiscreen option that I don't use. I've returned the hardware. How do I get this charge removed from my account?

[SKY1992bf]

@Sally177  You need to call sky to remove but note multi screen doesn't just cover extra mini boxes it also allows viewing on upto six mobile devices using sky go if that's important to you 

[Chodley]

Where did you send the boxes if you hadn't cancelled that? They may well ask for them again if that was done out of sync.

[Daniel0210]

@Sally177 

As @Chodley stated it is the cancellation of the multiscreen subscription that generates the sending out of return packaging for the mini boxes. Cancelling now is very likely to result in further packaging being sent out. Hopefully you have kept your proof of posting for the loaned items you have hopefully returned (to Sky).