Remotes stopped working

[Bears19]

Hi, I've two remotes that stopped working one of my Sky Q box and One was a free remote that I got from Sky as a gift first I got out of the box it doesn't work. Can you help

[Addie15]

Hi there, @Bears19. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thanks for chatting to us @Bears19 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks