Remote

[Rosie31]

Back button not working

[Annie+UK]

See question Q26 in my Sky Plus F⋅A⋅Q

or you can purchase them in common highstreet shops ie argos, tesco etc...

[oldfella]

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@Rosie31 wrote:
Back button not working

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Hi @Rosie31 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Failing this

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple or Android device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Daniel0210]

@Rosie31 

You've posted the same on the Sky Q board so which do you have?

[Daniel0210]

@Rosie31 

You've posted the same on the Sky+ board so which do you have?