First reset your broadband router. If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done. If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting. Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network. Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router. If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button. If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router. If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
Re: ERROR MESSAGE SAYING NO NETWORK, BUT SKY CHECKS SAYING MY CONNECTION IS FINE ?
Thank you for your reply, i have done all of these steps many times, and stills says no network, but yet when i do a broadband and wifi check etc on my online account it says all checks are fine, its really strange.
Re: ERROR MESSAGE SAYING NO NETWORK, BUT SKY CHECKS SAYING MY CONNECTION IS FINE ?
it says there seems to be a problem with your broadband and the cross next to connection to internet, but yet all the green lights are on and i have done all the resets, and on here it says everything is fine, thinking maybe a problem with the wires or actual box itself?
Thank you for your reply, i have done all of these steps many times, and stills says no network, but yet when i do a broadband and wifi check etc on my online account it says all checks are fine, its really strange.
I suspect therefore that you have the new Sky Max router..
As specified in my original post you cannot reliably connect to your Q box to this by WPS and need to connect by using SSID and password for the 2.4 Ghz band.
