Remote

[Ellie21]

Remote control voice not working

[Daniel0210]

@Ellie21 

Check there isn't a bit of dirt/dust stuck under the button in the first instance. 

[Ellie21]

I've done that and changed batteries

[Daniel0210]

@Ellie21 
After checking the basics, ie; re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

[Ellie21]

Ok thank you for your help mush appreciated

[Laing1]

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@Ellie21 wrote:
Remote control voice not working

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@Ellie21 have you tried rebooting your router then rebooting  your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions