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Discussion topic: No video signal from Sky Q to LG TV after Web OS update

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This message was authored by Red_Kite This message was authored by: Red_Kite

No video signal from Sky Q to LG TV after Web OS update

Sky Q box feeds to Sony HT100 sound system then to 2023 LG TV.  Following recent (Oct 24) LG WebOS update there is no video signal on the TV, only a sound signal.  It is necessary to reboot the TV (disconnect/30sec/button below screen 10sec/reconnect) then the system  work perfectly until it is turned off with either the Sky or LG remote, after which the TV has to be rebooted again.  On startup the TV recognises the Sky Q box ("HDMI" then "Sky Q" flags).  But when working properly the flags are "HDMI" then "Sky Q (Yorkshire)".  This can't be acceptable, can it?   The Freeview reception direct to the TV is perfect. 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: No video signal from Sky Q to LG TV after Web OS update

Posted by a Superuser, not a Sky employee. Find out more

@Red_Kite wrote:

This can't be acceptable, can it?   


Looks like the LG update doesn't it?

I am just another Sky customer and my views are my own
This message was authored by nigea99 This message was authored by: nigea99

Re: No video signal from Sky Q to LG TV after Web OS update

Posted by a Superuser, not a Sky employee. Find out more

@Red_Kite wrote:

Sky Q box feeds to Sony HT100 sound system then to 2023 LG TV.  Following recent (Oct 24) LG WebOS update there is no video signal on the TV, only a sound signal.  It is necessary to reboot the TV (disconnect/30sec/button below screen 10sec/reconnect) then the system  work perfectly until it is turned off with either the Sky or LG remote, after which the TV has to be rebooted again.  On startup the TV recognises the Sky Q box ("HDMI" then "Sky Q" flags).  But when working properly the flags are "HDMI" then "Sky Q (Yorkshire)".  This can't be acceptable, can it?   The Freeview reception direct to the TV is perfect. 


hi @Red_Kite 

 

With the SKY Q box on try pressing the following keys in sequence on the SKY Q remote

Home 1 0 8 0 Home

 

This resets the resolution to 1080i that most TVs should be able to display

It might be that the software update has stopped it form being able to display UHD until some settings are reset

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