Remote stopped turning TV on

[Carole141]

All of a sudden our Sky Q has stopped turning TV on. It's never worked to turn TV off but always did to turn on. Everything else works okay.

[oldfella]

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@Carole141 wrote:

All of a sudden our Sky Q has stopped turning TV on. It's never worked to turn TV off but always did to turn on. Everything else works okay.

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Hi @Carole141 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Carole141]

Got up the next day and it seems to be working again. Not sure what's going on but thank you so much for your reply. Shouldn't happen again I'll try your advice.