Remote not working

[Aclaire]

My remote is not working. It turns on tv but I have to push the button on the box to turn that on. The volume connected to sound bar works but that's all. I can switch channels or anything else. 

[Mark39]

Try restarting your Sky box by switching off at the plug for 30 seconds or so.

[oldfella]

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@Aclaire wrote:

My remote is not working. It turns on tv but I have to push the button on the box to turn that on. The volume connected to sound bar works but that's all. I can switch channels or anything else. 

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Hi @Aclaire 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair to TV or Soundbar