Sky Q satellite dish

[Baggy2]

I have loss of signal, when the engineer came and plugged it in(which I could have done myself) he used the existing cables from the existing dish, which is not mine. I need a new satellite dish that is for sky Q, which is what I'm paying for

[TimmyBGood]

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@Baggy2 wrote:

 he used the existing cables from the existing dish, which is not mine. 

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An installer visit should be supervised by a resident who knows about such things in order to avoid this kind of situation.  How did the misunderstanding occur?

[PandJ2020]

There must be a story behind this...  did you not mention it to the engineer at the time?

[Daniel0210]

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@Baggy2 wrote:
 he used the existing cables from the existing dish, which is not mine. I need a new satellite dish that is for sky Q, 

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@Baggy2 

Who's dish is it as the cables must go into your dwelling?

[oj01]

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@Baggy2 wrote:

I have loss of signal, when the engineer came and plugged it in(which I could have done myself) he used the existing cables from the existing dish, which is not mine. I need a new satellite dish that is for sky Q, which is what I'm paying for

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Using existing cables is perfectly normal. The LNB (the arm on the dish) is the only part of the dish that gets changed.

Although, you do need to explain more about who the dish belongs to if it's not yours.