Remote not working

[Mi-Mi-123]

I have now had a new remote sent out and it keeps disconnecting from sky Q box now on phone to sky , I have had to do a software update , so this takes around 15 - 20 minutes so will come back and let you know if it is working 

[oldfella · Accepted solution]

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@Mi-Mi-123 wrote:

I have now had a new remote sent out and it keeps disconnecting from sky Q box now on phone to sky , I have had to do a software update , so this takes around 15 - 20 minutes so will come back and let you know if it is working 

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Hi @Mi-Mi-123 

If you still have issues try try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Mi-Mi-123]

Well so far so good software update has worked, they should of done this in the beginning so as I still good have had TV. 

[Mi-Mi-123]

Thank u but all working now after soft we're updating 

[Paul6944]

Despite replacing the batteries, the remote control unit won't allow a manual reset and new LED lights seem to be showing