Remote not working, no sound even though batteries have been replaced

[Jonnyfx]

No sound, remote not working

[oldfella]

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@Jonnyfx wrote:

No sound, remote not working

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Hi @Jonnyfx 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.