Remote control won’t connect to tv

[jts26]

Hi all,

I'm having trouble with my Sky Q remote. For some reason my remote just stopped controlling the sound for the tv. I changed the batteries, did the whole 7 & 9 and 1 & 3 thing which didn't work so I ordered a new remote. That has just arrived and this one won't work either. I can't even get the voice control to work. 

Any ideas?!

[Mr+Flibbles+86]

Hi there @jts26 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147