Remote control not working

[P.Shrestha]

Sky Q box remote control is not working !!! I need a replacement 

[oldfella · Accepted solution]

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@P.Shrestha wrote:

Sky Q box remote control is not working !!! I need a replacement 

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Hi @P.Shrestha 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Is this doesn't solve your issue

Check out the following link.

Click still need help and then click get in touch after ticking the box that you have tried online help.   This will lead you to a form for free remote replacement.

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment 

[CLPearce]

My remote control is not working for my pick box in the bedroom, I have replaced the batteries and checked multiple times that they are in properly - Help!!