Remote control not working on sky Q mini box

[gary+brandon+lee]

Remote control not working on my sky Q mini box. Yvonne is on but can't get anything to work, tried everything but still won't work.

[Laing1]

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@gary+brandon+lee wrote:

Remote control not working on my sky Q mini box. Yvonne is on but can't get anything to work, tried everything but still won't work.

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@gary+brandon+lee Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

[bob1234]

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@gary+brandon+lee wrote:

Remote control not working on my sky Q mini box. Yvonne is on but can't get anything to work, tried everything but still won't work.

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Try this link for help with your Q remotes
https://www.sky.com/help/diagnostics/sky-q-remotes/what-would-you-like-help-with.
If you get to the end and decide the remote is faulty click tried everything then need more help and or contact us and you get a form to order a replacement one free.

[gary+brandon+lee]

Thanks @bob1234 , tried everything you said but to no avail so I have had to order a replacement remote for the mini box. Will hopefully let you know if it works, again thanks for all your help and suggestions.