Remote control not takking with box

[HilaryScorpio]

Please can someone help

[PandJ2020]

https://www.sky.com/help/articles/sky-q-remote-help

[HilaryScorpio]

Thank you. Will take a look. Trying to talk to a sky advisor on phone is just impossible. 

[oldfella]

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@HilaryScorpio wrote:

Please can someone help

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Hi @HilaryScorpio 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.