Remote control issues

[display5]

my sky remote will not work when I go to turn up the volume it gives me audio and subtitle options when I want to watch something with parental control when I go to put in the pin it think I'm trying to change the channel and will not let me watch my show

Moderator note: Amended title to better reflect query

[Mr+Flibbles+86]

Hi there @display5, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@display5 wrote:

my sky remote will not work when I go to turn up the volume it gives me audio and subtitle options when I want to watch something with parental control when I go to put in the pin it think I'm trying to change the channel and will not let me watch my show

Moderator note: Amended title to better reflect query

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Hi @display5 Click on the link Here and follow the instructions for repairing your remote?

[Lisa-P1987]

We are still looking to help you @display5 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks