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Discussion topic: Remote broken

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This message was authored by: Paul+G+D

Remote broken

My remote broken. How can I watch TV without
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This message was authored by: Daniel0210

Re: Remote broken

Posted by a Superuser, not a Sky employee. Find out more

@Paul+G+D 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

In the meantime it may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.


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This message was authored by: Paul+G+D

Re: Remote broken

I have sky remotes for other TV in house will that work?
This message was authored by: oldfella

Re: Remote broken

Posted by a Superuser, not a Sky employee. Find out more

@Paul+G+D wrote:
I have sky remotes for other TV in house will that work?

Yes if they are Sky Q remotes @Paul+G+D 

You can pair them to any Q box.

With the Q box on with green led just reset the Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

 

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