Remote broken

[Chelsea9999]

Hi, i keep trying to order  new remote as its broken, then I donit, then receive a text saying it didnt work but then cant get through to soeak to anyone 😩

[oldfella]

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@Chelsea9999 wrote:

Hi, i keep trying to order  new remote as its broken, then I donit, then receive a text saying it didnt work but then cant get through to soeak to anyone 😩

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Hi @Chelsea9999 

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?