Refund on Mini Box

[waywardlass]

I purchased a mini box for my grandson at Xmas but he doesn't want it so I need to return it for a refund but cannot find any way of doing this online. Can anyone tell me how to do it.

[Daniel0210]

@waywardlass 

You didn't purchase it. It is loaned to you. If it's your only Mini box you'll need to cancel your Multiscreen subscription if you're not in a minimum term deal. Otherwise contactvSky to arrange for packaging to be sent out. 

[waywardlass]

Thanks. This is an additional one as his mum already has one so don't want to cancel multiroom.  It's still sealed in box.  Will sky refund the £50 I paid for it

[SKY1992bf]

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@waywardlass wrote:

Thanks. This is an additional one as his mum already has one so don't want to cancel multiroom.  It's still sealed in box.  Will sky refund the £50 I paid for it

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@waywardlass  No it's non refundable 

[Daniel0210]

@waywardlass 

To clarify, did you order it on your Sky Q account or your daughters? 

[waywardlass]

She ordered it on her account and I gave her the money!!!!

[Daniel0210]

@waywardlass 

She needs to contact Sky then if she's the account holder.

[MightyQuinn]

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@waywardlass wrote:

Thanks. This is an additional one as his mum already has one so don't want to cancel multiroom.  It's still sealed in box.  Will sky refund the £50 I paid for it

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Hi @waywardlass   It was a £50 admin fee.

[Chodley]

Yeah it just pays for handling and delivery. You may well have never seen these Ts & Cs because it wasn't your account.

I'm sure they'll find a reason to use it at some point.

When they end their Q contract some time in the future they'll have to send it back.