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Discussion topic: Recordings

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Avatar for Susan97
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This message was authored by: Susan97

Message posted on ‎21 Aug 2025 08:06 PM

Recordings

Hi my recordings are not playing when I click on them to watch help
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Avatar for Laing1
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Superuser
This message was authored by: Laing1

Message posted on ‎21 Aug 2025 08:30 PM

Re: Recordings

Posted by a Superuser, not a Sky employee. Find out more
@Susan97 wrote:
Hi my recordings are not playing when I click on them to watch help

@Susan97 are you getting any error messages and what happens when you try to watch a recording 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: MightyQuinn

Message posted on ‎21 Aug 2025 08:48 PM - last edited: ‎21 Aug 2025 08:49 PM

Re: Recordings

Posted by a Superuser, not a Sky employee. Find out more

Hi @Susan97   Have you tried a power cycle (put it into standby, turn off at the mains, wait at least 30 seconds and then turn it back on)?

Welcome to the Sky Community

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