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Discussion topic: No wifi

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This message was authored by: Mrs+Jonex

Message posted on ‎21 Aug 2025 08:47 PM

No wifi

No WiFi connection 

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This message was authored by: MightyQuinn

Message posted on ‎21 Aug 2025 08:52 PM - last edited: ‎21 Aug 2025 09:12 PM

Re: No wifi

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mrs+Jonex   What (if any) error messages are you getting? Has it just stopped working, any new changes etc. etc. If you can give us as much details as possible I'm sure we can help you. Have you tried rebooting everything, including your broadband router.

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Message posted on ‎21 Aug 2025 09:06 PM

Re: No wifi

Posted by a Superuser, not a Sky employee. Find out more
@Mrs+Jonex wrote:

No WiFi connection 

@Mrs+Jonex Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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