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Discussion topic: Recordings

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This message was authored by LisaG2904 This message was authored by: LisaG2904

Recordings

My recordings will not load. It just says please wait. I have tried rebooting several times, tried unplugging altogether, and even gone through the resetting procedure. My tv programmes all work fine, my tv schedule comes up and my Home Screen shows all the top picks etc. 

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This message was authored by nolte This message was authored by: nolte

Re: Recordings

Posted by a Superuser, not a Sky employee. Find out more

@LisaG2904 

This will be an odd question.

What happens if you try to pause live tv?

---------
ROI sky Q Customer.
If you have questions about Sky, please post on the forums and do not send me private messages about them. I'm only a customer like you.
LisaG2904
Topic Author
This message was authored by LisaG2904 This message was authored by: LisaG2904

Re: Recordings

It will not pause or rewind

LisaG2904
Topic Author
This message was authored by LisaG2904 This message was authored by: LisaG2904

Re: Recordings

When I try to pause it a message comes up saying this service is not available because of a problem with your hard disc drive! 

This message was authored by nolte This message was authored by: nolte

Re: Recordings

Posted by a Superuser, not a Sky employee. Find out more

@LisaG2904 wrote:

When I try to pause it a message comes up saying this service is not available because of a problem with your hard disc drive! 


That was what I was worried about.

I had the same issue last August.

 

I did a manual reset of the hard drive (which will lose the recordings)

 

Unfortunately for me, the problem (and other problems) recurred after it and I had to get a replacement sky q box.

 

---------
ROI sky Q Customer.
If you have questions about Sky, please post on the forums and do not send me private messages about them. I'm only a customer like you.
LisaG2904
Topic Author
This message was authored by LisaG2904 This message was authored by: LisaG2904

Re: Recordings

Ok thank you for your help. 

This message was authored by Laing1 This message was authored by: Laing1

Re: Recordings

Posted by a Superuser, not a Sky employee. Find out more

@LisaG2904 try following the link below if you try everything in the link it will eventually lead you to a link to request a new box 

 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
LisaG2904
Topic Author
This message was authored by LisaG2904 This message was authored by: LisaG2904

Re: Recordings

Thank you. I followed the link and this time instead of just doing the basic reset I reset the hard drive. This appears to have worked. Yes I've lost all my recordings but I couldn't access them anyway. I can now pause and rewind etc and record and download again. Let's hope it lasts.  Thank you both for all your help. 

This message was authored by Philom This message was authored by: Philom

Re: Recordings

Recordings not working. Just says wait. ! Just going round and round. 

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