Recordings won’t load

[Vale41]

Hi

my sky q box won't show my recordings , I go to recordings in menu and it just says please wait and buffers

ive unplugged box, reset router nothing🤷‍♂️ Tia 

ryan

[oldfella]

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@Vale41 wrote:

Hi

my sky q box won't show my recordings , I go to recordings in menu and it just says please wait and buffers

ive unplugged box, reset router nothing🤷‍♂️ Tia 

ryan

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Hi @Vale41 

If also cannot make new recordings Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.