@CaroleBrice Weak or no signal is your TV looking for a freeview or freesat signal, you need to use the TV's remote to cycle through the inputs until you get to the HDMI your Sky Q box uses.
Please refer to the TV's user manual for help.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
