Recordings not showing/loading

[Moonstone14]

Just turned q box on but recordings not loading. Tried a restart but still not happening.

[Daniel0210]

@Moonstone14 

There are issues this morning with Sky Glass but I've just tried my Sky Q and it's fine. By restart do you mean a reboot? 

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.