Discussion topic: Recordings just presenting a black screen

This message was authored by: Jclu3622 · ‎09 Apr 2024

Open sky - go to recordings, click recordings, black screen. Try to go back to live channels - black screen nothing works, have turned box off twice and still not working. This has been since I called sky to remove sports package 🙃

This message was authored by: Ragucci10 · ‎09 Apr 2024

I have done all that and still not working

This message was authored by: Ragucci10 · ‎09 Apr 2024

Can you book me an engineer

This message was authored by: Laing1 · ‎09 Apr 2024

@Ragucci10 wrote:

Can you book me an engineer

@Ragucci10 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

Discussion topic: Recordings just presenting a black screen

Recordings just presenting a black screen

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