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Discussion topic: Recordings just presenting a black screen

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This message was authored by: Jclu3622

Message posted on ‎09 Apr 2024 08:11 PM

Recordings just presenting a black screen

Open sky - go to recordings, click recordings, black screen. Try to go back to live channels - black screen nothing works, have turned box off twice and still not working. This has been since I called sky to remove sports package 🙃

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This message was authored by: Ragucci10

Message posted on ‎09 Apr 2024 08:20 PM

Re: Recordings just presenting a black screen

I have done all that and still not working 

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This message was authored by: Ragucci10

Message posted on ‎09 Apr 2024 08:22 PM

Re: Recordings just presenting a black screen

Can you book me an engineer 

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This message was authored by: Laing1

Message posted on ‎09 Apr 2024 08:26 PM

Re: Recordings just presenting a black screen

Posted by a Superuser, not a Sky employee. Find out more
@Ragucci10 wrote:

Can you book me an engineer 

@Ragucci10 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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