No sound

[JamesRavenhall]

No sound via sky. When I go to other app on my smart TV I get sound. I have gone through the hep section and reset, but now the remote for the sky box does not work.

[nigea99]

---

@JamesRavenhall wrote:
No sound via sky. When I go to other app on my smart TV I get sound. I have gone through the hep section and reset, but now the remote for the sky box does not work.

---

hi @JamesRavenhall 

If you have reset your box, you probably need to reset your remote & re-pair it.

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared