Recordings have disappeared

[xxxx1]

Had problem with sky q

rang. And you talked me through re booting

now all my recordings have gone !!

[Daniel0210]

@xxxx1 
You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.

A simple reboot as I've described below should NOT make recordings disappear.

~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[xxxx1]

Then why was this the link that sky sent me 

[Daniel0210]

@xxxx1 

What link? To go to the forum? 

[PandJ2020]

recordings will only disappear if you delete them or reset the hard disk (or if the hard disk has failed).