Sky Q
8

Discussion topic: Told I need to upgrade to watch a programme despite having the subscription to watch

Reply
mcaleeseclan
What's this?
This message was authored by mcaleeseclan This message was authored by: mcaleeseclan

Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:01 PM

When I attempt to watch most Sky channels I'm told I need to upgrade to watch despite having a Sky Signature subscription. I've tried resetting the box but no luck. 

Report post
Post 1 of 9
139 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
nigea99
What's this?
Superuser
This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:40 PM - last edited: ‎07 Nov 2024 08:41 PM

Posted by a Superuser, not a Sky employee. Find out more
@mcaleeseclan wrote:

I can if I go through the TV guide but I can't watch anything On Demand. 

On demand is downloads even if you access through the TV  Programme Guide


As the default download quality is set to HD (high Definition) not SD then when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

View this Answer within the discussion

Report post
Post 8 of 9
62 Views
Reply

Did this answer not help you?

Reply

All Replies

Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:03 PM

Posted by a Superuser, not a Sky employee. Find out more

@mcaleeseclan 

Sky Q or Sky+? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 2 of 9
135 Views
Reply
0 Likes
mcaleeseclan
What's this?
Topic Author
This message was authored by mcaleeseclan This message was authored by: mcaleeseclan

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:09 PM

Hi. It's Sky Q. 

Report post
Post 3 of 9
115 Views
Reply
0 Likes
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:13 PM

Posted by a Superuser, not a Sky employee. Find out more

@mcaleeseclan 

I've moved your post to the Sky Q board. Are you trying to download a programme in HD without the HD add-on? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 4 of 9
107 Views
Reply
0 Likes
mcaleeseclan
What's this?
Topic Author
This message was authored by mcaleeseclan This message was authored by: mcaleeseclan

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:15 PM

No. I'm going in via the normal channel list rather than the HD section. 

Report post
Post 5 of 9
103 Views
Reply
0 Likes
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:25 PM

Posted by a Superuser, not a Sky employee. Find out more

Can you watch channels in SD ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 6 of 9
84 Views
Reply
0 Likes
mcaleeseclan
What's this?
Topic Author
This message was authored by mcaleeseclan This message was authored by: mcaleeseclan

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:31 PM

I can if I go through the TV guide but I can't watch anything On Demand. 

Report post
Post 7 of 9
77 Views
Reply
0 Likes
nigea99
What's this?
Superuser
This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 08:40 PM - last edited: ‎07 Nov 2024 08:41 PM

Posted by a Superuser, not a Sky employee. Find out more
@mcaleeseclan wrote:

I can if I go through the TV guide but I can't watch anything On Demand. 

On demand is downloads even if you access through the TV  Programme Guide


As the default download quality is set to HD (high Definition) not SD then when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

Report post
Post 8 of 9
63 Views
Reply

Did this answer not help you?

mcaleeseclan
What's this?
Topic Author
This message was authored by mcaleeseclan This message was authored by: mcaleeseclan

Re: Told I need to upgrade to watch a programme despite having the subscription to watch

‎07 Nov 2024 09:11 PM

Awesome! That's it working. Thank you so much. 

Report post
Post 9 of 9
28 Views
Reply
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion