Recordings disappeared

[Bear301173]

I've just returned from holiday and loads of things have disappeared from skyq recordings.

It is not a storage issue, it is 80% free. It is not a series or a download, best example being my recording of the Europa Conference league final.

help!

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Bear301173]

why are you closing? I've had no help and my problem is still there

[Laing1]

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@Bear301173 wrote:

why are you closing? I've had no help and my problem is still there

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@Bear301173 did you not receive the chat bubble at the bottom of the page ?  Because there was no response to this then the chat is automatically ended after 48 hours

I can escalate this again to Sky for you ?

[Bear301173]

No, I instigated a chat and that was unsuccessful as I need more infor ID. Needs to stay live please

[nigea99]

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@Bear301173 wrote:

No, I instigated a chat and that was unsuccessful as I need more infor ID. Needs to stay live please

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hi @Bear301173 

Due to the planned system maintenance on Monday, unfortunately, we can't re-escalate until Tuesday at the earliest now