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Discussion topic: Recordings Not Available

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This message was authored by: ianthejock

Recordings Not Available

Was watching a recording on our mini box, but moved to living room and our Sky Q box is saying this service is not available for recordings.

Is there an issue

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This message was authored by: oldfella

Re: Recordings Not Available

Posted by a Superuser, not a Sky employee. Find out more

@ianthejock wrote:

Was watching a recording on our mini box, but moved to living room and our Sky Q box is saying this service is not available for recordings.

Is there an issue


Hi @ianthejock 

Try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

This message was authored by: Tax2

Re: Recordings Not Available

Got a problem accessing recordings on Q box but can get them on SkyGo. Tried rebooting Q box but still no go.

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