Sky Q Box. Whenever I try to play anything, the screen goes black or blue

[laurenn23]

Whenever I try to play anything, the screen goes black or blue and there is no picture or sound and the playback does not start. ,

This is the same for any type of programme - live tv, recordings, on-demand, as well as apps like Netflix and Spotify. 

The screen and everything works fine when browsing the guide and apps but if I click on something for it to play then the screen will go black or blue. I can press the back or home button and then the screen returns but nothing will play at all. 

I have tried turning everything off by the mains but I cannot find any solution to this 

Please help, would be appreciated 🙂 

[oldfella · Accepted solution]

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@laurenn23 wrote:

Whenever I try to play anything, the screen goes black or blue and there is no picture or sound and the playback does not start. ,

This is the same for any type of programme - live tv, recordings, on-demand, as well as apps like Netflix and Spotify. 

The screen and everything works fine when browsing the guide and apps but if I click on something for it to play then the screen will go black or blue. I can press the back or home button and then the screen returns but nothing will play at all. 

I have tried turning everything off by the mains but I cannot find any solution to this 

Please help, would be appreciated 🙂 

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Hi @laurenn23 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[laurenn23]

Thank you, this worked.

[KazzaGB]

My tv goes black when I go onto any program. Tried switching off