Recording fails for some programmes

[NitinVK]

recording fail's repeatedly 

[Daniel0210]

@NitinVK 

Have you tried rebooting the main Sky Q box? 

[NitinVK]

I did it once whilst on phone with sky support. No difference

[Daniel0210]

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@NitinVK wrote:

I did it once whilst on phone with sky support. No difference

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@NitinVK 

So what did the agent then suggest or arrange? Box swap maybe? 

[NitinVK]

@Daniel0210 the support told me to reset and see if it solves The issue. Clearly, it hasnt

[Daniel0210]

@NitinVK 

Call them back, explain that and see what they recommend. Possibly a doorstep box swap, in which case remember to remove your viewing card from the box before handing it to DPD. 

[NitinVK]

@Daniel0210

thank you. I spoke to support and did the same few steps