Recorded programs

[Dibbly61]

I've have a full sky package, but I'm not permitted to watch previous recordings !! It says I need to upgrade to these channels !! Which I already have 

[Daniel0210]

@Dibbly61 

Have you recently cancelled any part of your subscription, HD for example? 

[Dibbly61]

No, haven't cancelled any packages. It has only just stopped allowing me to view recordings in the last couple of weeks 

[Daniel0210]

@Dibbly61 

Have you rebooted your main Sky Q box and then any mini boxes? Come back to us if you're unsure how to do it.

[Dibbly61 · Accepted solution]

No, never rebooted, I usually turn off my tv, etc at the end of the evening 

[Daniel0210]

@Dibbly61 

Using your remote (with the TV switched on), put the Q box into standby (amber light).

Switch off the box at the plug

Wait at least 30 seconds

Switch the box back on at the plug

Follow the on screen instructions 

When the blue Q on the front of the box stops illuminating wait another 30 seconds then press the home 🏠 button on the remote..

Some things will take 5-10 minutes to return. If necessary then do the same with mini boxes. 

[Dibbly61]

Think I may of found the issue. Not having the full HD package !! I've seen others people's posts & what their experience was, with the answers too.

I've now tried SD & this works. Not sure how/why I've now not got full HD after watching programs in full HD for quite some time