Recently upgraded to Gigafast broadband but watching on mini box the picture freezes

[ajws]

Recently upgraded to gigafast broadband but TV freezes when watching on Sky Q mini box. 

[MightyQuinn]

Hi @ajws   I would try moving your 5GHz band channel on your broadband router as far away from channel 36 as possible. The Sky Q Mesh uses channel 36.

[ajws]

@MightyQuinn Many thanks but how do I do that ? 

[MightyQuinn]

Hi @ajws   Are you using a Sky Q Hub? Sorry, I didn't realise that "Gigafast" was Sky broadband.

[ajws]

@MightyQuinn   Yes broadband Gigafast 'upgraded' from ultra Fast and now connection problems with Sky q mini boxes ! Engineer booked for September but thoroughly frustrating considering the amount of money we pay to sky ! 

[Invisiblename]

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@ajws wrote:

Recently upgraded to gigafast broadband but TV freezes when watching on Sky Q mini box. 

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Did you do a full network reset of your Sky boxes after you changed?

[ajws]

@Invisiblename @Thanks yes have just rebooted the router, main sky q box and the mini boxes. So far so good ! 

[ajws]

@Invisiblename As soon as I said that it froze again ! 

[PandJ2020]

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@ajws wrote:

@Invisiblename As soon as I said that it froze again ! 

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Sounds like a classic 5GHz clash.  As mentioned above you need to change the channel on your router.

[ajws]

@PandJ2020 @Invisiblename @MightyQuinn   Thanks all. I will try and do that. 

[Invisiblename]

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@ajws wrote:

@Invisiblename As soon as I said that it froze again ! 

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No, I meant in the Sky  settings menu, reset your network settings and start again