Received new sky q remote volume control not working

[Rocci]

Received new sky q remote still volume control and mute button not working 

[Rocci]

Received new sky q remote volume and mute button still not working 

[MightyQuinn]

Hi @Rocci   Follow the help pages to set up your remote to control your TV's volume and mute.

https://www.sky.com/help/articles/setting-up-q-remote