Sky box won’t connect

[A.bx]

New SkyQ box connects to Tv usual Hello messages gets to HDMI2/MHL  sky box now amber light Press home on Sky remote nothing 😳😠

[oldfella]

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@A.bx wrote:

New SkyQ box connects to Tv usual Hello messages gets to HDMI2/MHL  sky box now amber light Press home on Sky remote nothing 😳😠

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Hi @A.bx 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[A.bx]

Thank you for this   Have homepage with all the programs but will not move from that page so cannot get onto the TV Guide. Best of Sky et cetera so the thought I think is with the remote any ideas?

[A.bx]

Fault issue is with remote not pairi g with box?

[Laing1]

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@A.bx wrote:

Fault issue is with remote not pairi g with box?

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@A.bx Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.