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This discussion topic has been answered Discussion topic: Re: Replacement remote control

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Message posted on ‎01 Sep 2026 08:03 PM

Re: Replacement remote control

Are sky or sky protect liable to replace failed remote control

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This message was authored by: Daniel0210 Answer

Message posted on ‎02 Sep 2026 04:55 AM

Re: Replacement remote control

Posted by a Superuser, not a Sky employee. Find out more

@Spud401 
If you follow this link it’ll eventually send you to a form to request a replacement (I’m not sure if this applies to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket.

While your waiting, if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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This message was authored by: Daniel0210

Message posted on ‎01 Sep 2026 08:05 PM

Re: Replacement remote control

Posted by a Superuser, not a Sky employee. Find out more

@Spud401 

Which Sky TV platform do you subscribe to? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on ‎01 Sep 2026 08:44 PM

Re: Replacement remote control

SKY + with voice activation.

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Message posted on ‎01 Sep 2026 09:08 PM - last edited: ‎01 Sep 2026 09:08 PM

Re: Replacement remote control

Posted by a Superuser, not a Sky employee. Find out more

@Spud401 that can't be right. There's no voice activation on Sky+ boxes.

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Message posted on ‎01 Sep 2026 09:38 PM

Re: Replacement remote control

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@Spud401 

In 2023 you mentioned Sky Q so is this what you still have ?

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Message posted on ‎02 Sep 2026 02:20 AM

Re: Replacement remote control

My mistake, it's Sky Q we've got.

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This message was authored by: Daniel0210 Answer

Message posted on ‎02 Sep 2026 04:55 AM

Re: Replacement remote control

Posted by a Superuser, not a Sky employee. Find out more

@Spud401 
If you follow this link it’ll eventually send you to a form to request a replacement (I’m not sure if this applies to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket.

While your waiting, if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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