Recommended HDMI Cables

[Pearsy4]

I'm u able to get HDR through the sky Q box on my Samsung s90c OLED.  Only thing I can think is the HDMI I have had since sky fitted it about 5 years ago, aren't up to the task? Not sure if it's 2.0 or what, has one end black and other end Pink. Trying to find one to purchase to is guarenteed compatible with HDR...

[TimmyBGood]

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@Pearsy4 wrote:

Trying to find one to purchase to is guarenteed compatible with HDR...

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'HDR' is just a small amount of additional digital data: any 'high speed' cable capable of passing UHD bandwidth should be entirely compatible.  There's no such thing as an HDR HDMI cable.

https://www.cnet.com/tech/home-entertainment/do-you-need-new-hdmi-cables-for-hdr/

Amazon Basics 2.0 HDMI are fine up to three metres for £5, for example: pay a little extra for the 2.1 specification if you really want to, but about £10 at most is all that's actually needed.

Also note that any passive HDMI cable over three metres starts getting dubious for UHD no matter how expensive it is.

[Padam_Padam]

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@Pearsy4 wrote:

I'm u able to get HDR through the sky Q box on my Samsung s90c OLED.  Only thing I can think is the HDMI I have had since sky fitted it about 5 years ago, aren't up to the task? Not sure if it's 2.0 or what, has one end black and other end Pink. Trying to find one to purchase to is guarenteed compatible with HDR...

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Make sure first of all that your Q box is actually capable of outputting HDR. Not all of them are. 

[TimmyBGood]

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@Padam_Padam wrote:

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@Pearsy4 wrote:

I'm u able to get HDR through the sky Q box on my Samsung s90c OLED.  Only thing I can think is the HDMI I have had since sky fitted it about 5 years ago, aren't up to the task? Not sure if it's 2.0 or what, has one end black and other end Pink. Trying to find one to purchase to is guarenteed compatible with HDR...

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Make sure first of all that your Q box is actually capable of outputting HDR. Not all of them are. 

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Ah, this was posted to the Stream forum, so I've moved it now.

@Pearsy4 The original 2TB (2016) and 1TB (2016-2019) main Q boxes don't output HDR, and nor does any Q Mini box

[Pearsy4]

When I called sky earlier today, they said my box should be fine... they've booked me an engineer! I've ordered a new 2.1 HDMI Cable in the mean time.

[TimmyBGood]

• Press Home on your Sky Q remote.
• Select Settings followed by System info.
• Check your Hardware version and use the table below to see which type of Sky Q box you have

Hardware version number	Type of Sky box	HDR-capable?
32B0xx	Sky Q 2TB	No
32B1xx	Sky Q 2TB	Yes
32B2XX	Sky Q 1TB UHD or Sky Q 2TB	Yes
32Cxx	Sky Q 1TB	No
32Dxx	Sky Q Mini box	No

[Pearsy4]

32B058... does that mean it's not compatible?!

[Padam_Padam]

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@Pearsy4 wrote:

32B058... does that mean it's not compatible?!

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That's not HDR capable. You'll need to upgrade your box if you want HDR.

[Pearsy4]

🙄 they told me it was! Guessing they won't upgrade my box without a fee either...

[nigea99]

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@Pearsy4 wrote:

🙄 they told me it was! Guessing they won't upgrade my box without a fee either...

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Some advisers don't seem to know the difference between UHD & (UHD) HDR

Unless you were sent that as a replacement for a previous HDR one then, yes, you are correct there will be a charge to upgrade 

[Pearsy4]

Now on the phone to a 3rd operator of the day and she's adamant that it is compatible! Where would I find HDR contend if it was on there? Can you just search for HDR or is there a HDR section?

[Pearsy4]

Yep. 3rd operator of the day is adamant that it is compatible,  but she also says on the system it says my box is a 1TB box, when I'm pretty certain it's a 2TB box 🤷

[PandJ2020]

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@Pearsy4 wrote:

...she's adamant that it is compatible! 

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Well, she's wrong.

[PandJ2020]

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@Pearsy4 wrote:

Yep. 3rd operator of the day is adamant that it is compatible,  but she also says on the system it says my box is a 1TB box, when I'm pretty certain it's a 2TB box 🤷

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Regardless of what their system says, the hardware version on your box is definitive.

[Padam_Padam]

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@Pearsy4 wrote:

Yep. 3rd operator of the day is adamant that it is compatible,  but she also says on the system it says my box is a 1TB box, when I'm pretty certain it's a 2TB box 🤷

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Yes, sadly there are still many Sky customer service employees who have no idea about the capabilities of the hardware. It doesn't help that there are so many variants of Q box and the specific type a customer receives isn't always logged correctly. 

When Q boxes develop faults and need to be replaced, they are supposed to be swapped like for like but this doesn't always happen. It's been reported several times on here that some customers have ended up with newer HDR capable boxes without paying any upgrade fee largely because the box types aren't logged correctly.