Parental controls

[Anonymous]

I'm also wanting information on 'parental controls'.

I have a Sky Q box and have just added Sky Cinema, this was when I noticed that all the Sky programmes over PG were padlocked. This is despite all the Parental Control settings on the Sky Q box being set to off.

How can I turn these off?

[Mr+Flibbles+86]

Hi there @manda1976 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[xenon81]

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@Anonymous wrote:

I'm also wanting information on 'parental controls'.

I have a Sky Q box and have just added Sky Cinema, this was when I noticed that all the Sky programmes over PG were padlocked. This is despite all the Parental Control settings on the Sky Q box being set to off.

How can I turn these off?

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Some Sky channels including Sky Cinema are allowed to show 12/15/18 rated content during the day, but under Ofcom rules this must be PIN protected. There is no way to disable this mandatory daytime PIN protection.