My sky plus is getting no signal on some channels

[Satellite2]

i also have been having terrible reception particularly on CNN on Sky Q. Thinking I might go back to cable

[Mark39]

Moved from the Sky+ forum.

[Daniel0210]

@Satellite2 
No signal and no satellite signal issues are different .

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Chodley]

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@Satellite2 wrote:

i also have been having terrible reception particularly on CNN on Sky Q. Thinking I might go back to cable

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You'd have to change your username then though

Probably a slight dish misalignment.