Full RTE TV Player in Ireland

[OliveG]

This message is coming up just on the RTE Player, on My Sky Q. Has anyone experienced this, and know what it means please. With Thanks. @SkyIreland

[ThePope27]

Hi @OliveG,

Have you tried rebooting the box,

If you have and the error message is still appearing try refreshing the apps

To refresh the apps in the Hidden menu, follow these steps:

1. Press the Home button and navigate down to Settings without selecting it.
2. While Settings is highlighted, press 0 0 1 Select.
3. Choose Apps.
4. Highlight "Refresh all Apps on this box."
5. You'll see a message confirming that your apps are being refreshed, which will remain on screen until you press Dismiss to return to normal viewing.

It's recommended to wait at least 5 minutes before doing so.

Note that the refresh process can take up to 24 hours to complete.

[ftballman]

I'm getting the same error using the rte player on an LG TV. I think it's an rte problem rather than a sky problem.

[SeanOCuin]

Such poor performance from Sky to expect us to have to watch RTE on playback using RTE Player.  Truly awfull player that crases all the time. And Sky know it!

[SeanOCuin]

Highlighting Settings and pressing 001 brings me into Retail Mode on/off

[TimmyBGood]

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@SeanOCuin wrote:

Highlighting Settings and pressing 001 brings me into Retail Mode on/off

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That suggests you are using the television remote.

The instructions above are for the Sky handset.

[SeanOCuin]

You have me stumped because I don't know what a Sky handset is - it doesn't say it explicitly above. I am using the Sky remote control (separate from Samsung TV remote). My issue is that RTE player crashes all the time - the only player to do so. Is there a way to refresh the apps using the Sky remote instead?