RED button technical issue WGT4

[Redimp65]

I am getting a technical issue message when trying to view on the red button on Sky+ witha code WTG4.

I have tried 3 software updates and  have also unplugged the box about 3 times and still not getting anywhere 

[Annie+UK]

What are you trying to access via the red button? as some red button features don't work with Sky Plus and are only available on the newer platforms

[Redimp65]

I have a new sky Q box , i can watch it on my mini box in the spare room but getting this error on my main sky Q box 

[Annie+UK]

I have moved your thread to a more appropriate forum

[Sam159]

Trying to watch caribou cup Chelsea but technical issues this is absolutely ridiculous and the last straw whth sky.