Qbox software update unsuccessful

[Stingray55]

Lost all recordings on Qbox so had to do hard drive reset on Qbox.Now minis don't work & it says software update unsuccessful on main box.We have followed instructions on screen to no joy.

[Lisa-P1987]

Hi there @Stingray55 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @Stingray55 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Stingray55 · Accepted solution]

Thanks,all sorted now as engineer has been.Hard drive fault so got new one