Qbox not working

[Markles]

• Skyq box keeps freezing fan kicks in, then cannot turn it off or on. Switch it off for 15 minutes, turn it back on again, and will freeze again a few days later thus is now constant

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[callofduty · Accepted solution]

Had an identical issue. Once I demonstrated I'd been through basic diagnostics they swapped the box immediately. 2 days in with new box all good so far. The old one wouldn't last 24hrs without freezing. 

Don't forget to make a note of your recordings if you swap the box. 

[Markles]

@callofduty .

Freezing wasn't quite as bad as yours but was getting there. They are now replacing the box.

Thanks for the tip 

[Daniel0210]

@Markles 

If it's a doorstep swap don't forget to remove your viewing card from the faulty box before DPD take it away.